Items typically arrive between 3-7 business days after tracking is sent
Adult signatures are not required
The decision to leave your package without a signature is at the discretion of the carrier
Free Delivery - Freight Delivery
Delivery appointment is typically 7 to 10 business days after tracking is sent.
The freight carrier will call in advance to schedule a delivery appointment, generally within a 4-hour window
Free freight delivery requires the customer to move the items into their residence/business
Products that ship this method are usually large and may require assistance (driver is not obligated to assist)
Hydraulic assistance (known as a liftgate) is not provided to lower items to the ground
Additional costs resulting from COI (Certificate of Insurance), remote location, truck size restrictions, etc. will be the responsibility of the customer
Inside Delivery
Delivery appointment is typically scheduled 7-14 business days after tracking is sent
The freight carrier will call in advance to schedule a delivery appointment, generally within a 4-hour window
Items will be delivered inside the complex/residence and placed in the room of choice
A maximum of two flights of stairs (1 flight = 15 stairs) will be accommodated, additional flights will cost $30 per flight
A maximum of 300lb (per piece) will be accommodated, items weighing more will incur additional costs (we will inform you if this is the case)
Assembly and debris removal are not included with this service
Inside Delivery + Assembly
The shipper will also unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other)
Inside Delivery + Assembly + Debris Removal
The shipper will also remove and dispose of all packaging
Additional Notes
Large quantity orders and oversized products are subject to additional shipping charges.
Additional shipping charges will apply to all Canadian orders. A shipping quote that will include customs fees, tariffs, and taxes will be provided before shipping the order.
We reserve the right to change the shipping options on any items shipped.